Shipping policy

Shipping Policy

Thank you for choosing our Japan personal shopper service. This Shipping Policy explains how we process, ship, and deliver your orders.

After your order is placed and payment is confirmed, we will begin sourcing and purchasing your items from Japan immediately.
Processing times may vary depending on item availability, supplier lead times, and any special shipping arrangements.
For ready stock items we already hold, orders are generally prepared for shipping within 1–3 business days.
During high-season, promotional periods, or live buying trips in Japan, processing may take longer.
If you have ordered items that are pre-ordered or backordered from Japan, your entire order will be shipped together once all items are available unless you request separate shipping (additional fees may apply).

We use reliable international shipping partners (GDEX) for shipping.
Once your order has been shipped, you will receive a tracking number via email so you can monitor your parcel’s journey to your destination.

Shipping fees depend on the weight and dimensions of the parcel.
You will see the applicable shipping charges at checkout before completing your order.
Shipping charges cover international postage, handling, and secure packaging.
For combined orders (multiple items), the final shipping cost will be calculated based on the total parcel weight and destination zone, not per individual item.
If shipping surcharges apply (e.g., oversized items, customs packaging), we will contact you before dispatch.

Estimated delivery times typically range from 3–5 business days after shipping departure.
Please note that once the parcel leaves our care and is with the courier, delivery times are beyond our control.

Tracking numbers will be provided once your order is dispatched.
If a shipment is delayed, lost, or shows an incorrect status, you may contact us for assistance and we’ll liaise with the carrier where possible.
Please note that after dispatch, responsibility for delivery is with the courier, and delays due to customs or local postal issues are common.

Once your parcel is handed over to the carrier and a tracking number is issued, responsibility for the shipment transfers to the carrier.
We are not liable for delays, loss, or damage that occurs during carrier transit, although we will assist in communication and claims where possible.

If you have questions about shipping rates, tracking, or delivery timelines, please contact our support team:

📧 Email: [hypelab23@gmail.com]
🌐 Support Form: [https://hypelab23.com/pages/contact]